Shipments and returns
Domestic Shipping
Packages are generally dispatched within next days after receipt of payment and are shipped via Thailand Post / Kerry Express with a tracking number. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
International
Orders ship via DHL Worldwide Expedited. Packages are generally dispatched within next days after receipt of payment. we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Customs Fees (if applicable)
International shipping may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. Zugarmellow is unable to predict or control customs charges as they are levied by the destination country.
International shipping time normally takes 7-21 working days. In cases where customs processing is slow, delivery can take up to 6 weeks.
Return Item
Refund item must remain unused with original packaging together with the invoice to process.
Exchange/ refund must be requested within 7 days from the date of delivery only.
After the 7-day period, if you find that there is a problem with your purchase. Please contact the support